Distance sales (consumer cancellation rights)

If you buy at a distance (online / phone / email) as a consumer, you may have a legal right to cancel within 14 days starting the day after delivery, under the Consumer Contracts Regulations (subject to the legal framework).
If you cancel — what you should do

Tell us clearly that you are cancelling (we’ll confirm the next steps).
Take reasonable care of the vehicle until it is returned/collected.
Avoid using the vehicle other than what is reasonably necessary to assess it and/or organise its return.

Deductions for use/diminished value

If the vehicle has been used/handled more than necessary to establish its nature/characteristics/functioning, a lawful deduction for diminished value may apply (this is assessed using objective evidence such as mileage/photos/checklists).

Refund timing

Under the legal framework, refunds are generally processed after the vehicle is returned (or you provide evidence you have sent it back), and within the statutory timeframe.

Where the full detail is

Your Distance Sale & Cancellation Rights document in the sales pack sets out the exact steps for notice, return and refunds.

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Anonymous

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It has been a great experience so far, they have answered all the questions from the start, provided a quick appointment to view the car, and patientl... Read More

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