Customer Information

At Pico Cars, we aim to make the buying process clear, simple and transparent. This page brings together the key information you may wish to read before reserving, viewing or purchasing a vehicle from us.

Whether you are booking a test drive, reserving a car, arranging collection, using finance, or buying remotely, the links below explain how each part of the process works.

Buying, Viewing and Collection

If you would like to view a vehicle, arrange a test drive, or understand how our click and collect process works, please use the links below.

Book a Test Drive
Arrange a suitable time to view and test drive one of our vehicles.

Click & Collect
Learn how to choose a vehicle online and collect it from us.

Delivery & Collection
Read how vehicle collection and delivery arrangements work.

Deposits, Reservations and Distance Sales

Before placing a deposit or reserving a vehicle, we recommend reading our deposit and reservation information. If you are buying without visiting us in person, our distance sales page explains the relevant consumer cancellation rights.

Deposits & Reservations
Information about reserving a vehicle and how deposits are handled.

Distance Sales Rights
Information for customers buying remotely, including consumer cancellation rights where applicable.

Finance and Initial Disclosure

If you are considering finance, please read our Initial Disclosure Document. This explains important information about our role in introducing finance.

Initial Disclosure Document
Important information about finance introductions and our regulatory status.

Car Finance
Learn more about the finance options that may be available.

Warranty and Complaints

We want customers to feel confident when buying from us. Our warranty page explains the cover available with our vehicles, and our complaints procedure explains how to contact us if something has not gone as expected.

Warranty
Information about warranty cover and what may be included.

Complaints
How to raise a complaint and how we aim to resolve it.

Customer Reviews

See All

I was after a suv found it decent price decent car i love my car answered all the questions honestly i can tell owner is a honest man no hustle trustw... Read More

Umut B

found what i needed, without the usual hassle decent prices and the car matched the description. quick responses to questions and no pressure. i’d b... Read More

Mark Barlow

Exceptional service! I highly recommended, it was just a smooth transaction. The owner is such an honest and polite guy! I love my car, many thanks ag... Read More

Marlena S

I found what I needed at a fair price. clear communication throughout and the process was quicker than expected. Worth checking out if you are after s... Read More

Katie Clifton

I was very happy with the service I received. The owner was a very nice gentleman who answered every question I had about the car. As part of the deal... Read More

Anonymous

Straighttalking and fair. They gave me a decent price for mine and made the swap simple. Left feeling looked after, not sold to...... Read More

Martin N.

Bought my first car in the UK here and had a great experience. The team was friendly, patient, and made the whole process really simple. No pressure,... Read More

Maila Zenaro

super friendly and no pressure, and the car was exactly as described. Smooth process... Read More

Zahir Dajani

It has been a great experience so far, they have answered all the questions from the start, provided a quick appointment to view the car, and patientl... Read More

Felix Young

From my first enquiry until the purchase, it has been a delight. Very honest and easy going, arranged the test drive pretty much right away and I knew... Read More